Terms of Service
Last Updated: February 28, 2025
1. Introduction
Welcome to RAGLoop. These Terms of Service govern your use of our website, products, and services. By accessing or using RAGLoop, you agree to be bound by these Terms.
2. Definitions
"Service" refers to the RAGLoop platform, a fully managed RAG-as-a-Service solution.
"User" refers to individuals or entities who have registered to use our Service.
"Content" refers to any data, text, files, or information that is uploaded, processed, or stored through our Service.
3. Account Registration
To use certain features of our Service, you must register for an account. You agree to provide accurate information and to keep this information updated. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
4. Service Usage
Our Service is designed to help you implement and manage Retrieval-Augmented Generation workflows. You agree to use the Service only for lawful purposes and in accordance with these Terms. You may not:
- Use the Service to violate any applicable laws or regulations
- Infringe upon intellectual property rights of others
- Upload, transmit, or distribute harmful or malicious code
- Attempt to gain unauthorized access to our systems or other users' accounts
- Use the Service in a manner that could damage, disable, or impair our infrastructure
5. Content
You retain all rights to your Content. By uploading Content to our Service, you grant RAGLoop a non-exclusive, worldwide, royalty-free license to use, process, and store your Content for the purpose of providing and improving our Service.
6. Privacy
Our Privacy Policy describes how we collect, use, and protect your personal information. By using our Service, you agree to our Privacy Policy.
7. Intellectual Property
The Service, including all software, design, text, graphics, logos, and other content, is owned by RAGLoop and is protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of our Service without our explicit permission.
8. Service Availability and Modifications
We strive to provide a reliable Service, but we do not guarantee that the Service will be available at all times. We reserve the right to modify, suspend, or discontinue the Service, temporarily or permanently, with or without notice.
9. Limitation of Liability
To the maximum extent permitted by law, RAGLoop shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the Service.
10. Indemnification
You agree to indemnify and hold harmless RAGLoop, its affiliates, officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of your use of the Service or your violation of these Terms.
11. Term and Termination
These Terms remain in effect until terminated by either you or RAGLoop. You may terminate these Terms by discontinuing use of our Service. We may terminate or suspend your access to the Service at any time for violations of these Terms.
12. Governing Law
These Terms shall be governed by and construed in accordance with the laws of [Jurisdiction], without regard to its conflict of law provisions.
13. Changes to Terms
We may update these Terms from time to time. We will notify you of any changes by posting the new Terms on this page and updating the "Last Updated" date. Your continued use of the Service after such changes constitutes your acceptance of the new Terms.
14. Contact Us
If you have any questions about these Terms, please contact us at:
legal@ragloop.com