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Privacy Policy

Last Updated: February 28, 2025

1. Introduction

At RAGLoop, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

We collect information that you provide directly to us when you:

  • Register for an account
  • Use our services
  • Contact our customer support
  • Participate in surveys or promotions

2.1 Personal Information

This may include:

  • Name
  • Email address
  • Billing information
  • Company information
  • User credentials

2.2 Usage Data

We automatically collect certain information about your device and how you interact with our platform, including:

  • IP address
  • Browser type
  • Operating system
  • Pages visited
  • Time spent on pages
  • Referring URLs

2.3 Content Data

As a RAG-as-a-Service platform, we process content that you provide to our service for indexing, retrieval, and generation purposes. This may include documents, text, or other data you upload to our platform.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Respond to your comments, questions, and requests
  • Send technical notices, updates, security alerts, and support messages
  • Monitor and analyze trends, usage, and activities
  • Detect, prevent, and address fraud and other illegal activities
  • Personalize and improve your experience

4. Sharing of Information

We may share your information with:

  • Service providers: Third-party vendors who perform services on our behalf
  • Business transfers: In connection with any merger, sale of company assets, financing, or acquisition
  • Legal requirements: When required by law, subpoena, or other legal process

5. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access your personal information
  • The right to rectify inaccurate information
  • The right to erasure of your information
  • The right to restrict processing of your information
  • The right to data portability
  • The right to object to processing

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. For more information about our use of cookies, please see our Cookie Policy.

9. Children's Privacy

Our service is not intended for use by children under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
privacy@ragloop.com